Marriott Harbor Beach Resort & Spa

Tuesday, September 28Friday, October, 1

Program of EventsGeneral Session Agenda – Day 1General Session Agenda – Day 2

Welcome to IMPACT 2021

Thanks for joining us! Everyone on the Electronic Payments team is thrilled that you’re here and we’re able to get together in person again to celebrate all of our mutual accomplishments. We appreciate your participation—at this year’s conference more than ever. Given the circumstances of the last year, we want you to know how much we value your dedication to the company and praise your commitment to continuous learning and professional development. Your dedication has propelled us through these uncertain times and together we’ve successfully stayed the course. Now it’s time to plan for an even brighter future of payments and point of sale.

I invite you to take advantage of all that this conference has to offer. Connect with top POS professionals, initiate and rekindle relationships with fellow agents, and meet the talented Electronic Payments staff. Ongoing collaboration contributes to our overall success and sets this company apart as we lead the future of payment technology.

Enclosed you’ll find a Program of Events and Resort Map outlining the locations and times of all IMPACT 2021 functions. View information about our keynote speaker and event sponsors, get details on our Beach Bash and Partner Appreciation Celebration, and more.

Since the POS training opportunities were so popular at our 2019 conference, we’ve brought them back this year in the form of a dedicated POS Lab. This is your opportunity to go through Exatouch® and some of our other solutions, ask any pressing questions you have, and gain tips on showcasing the technology to your merchant prospects. Don’t miss it!

Once again, I commend you on overcoming the unique challenges of the past year and thank you for your dedication not only to Electronic Payments, but to serving your merchants. You’re an invaluable asset to the Electronic Payments team. We hope the next few days leave you renewed and motivated to achieve new levels of success.



Michael Nardy
Electronic Payments Founder and CEO

Walter Bond

Keynote Speaker

We’re kicking off IMPACT with an inspirational address from our keynote speaker, Walter Bond. A dynamic addition to the conference, you’ll find Walter’s energy and passion to be contagious.

About Walter

Walter Bond made it to the NBA, but he didn’t stop there. Where many would consider a career with the Utah Jazz, Detroit Pistons, and Dallas Mavericks one of life’s greatest achievements, Walter saw it as a jumping off point—a catalyst that launched him into what he was made to do. His experience on and off the court prepared him for a thriving career in business coaching, mentorship, and public speaking.

His journey to the NBA was not an easy one, but instead of seeing obstacles, Walter saw opportunity. While some may have complained about being on the bench as a college basketball player, Walter used it as an opportunity to focus on the fundamentals every team needs to be successful. It is this mind shift, these simple yet powerful concepts, that have allowed Walter to reach massive audiences, long after his days on the court were over.

Walter is far more than a former NBA player. He’s a renowned business coach, an author, a high-profile speaker, a business owner, a father, a husband, and a friend. He is a breath of fresh air for businesses across the country that are eager to get to the next level.

We have no doubt you’ll walk away from Walter’s address more empowered to tackle your sales goals now and in the future!


Program of Events

Tuesday, September 28th

Daytime Attire: Casual/Business Casual | Evening Attire: Business Casual/Casual


10:00AM – 6:00PM

12:00PM – 6:00PM

7:00PM – 9:00PM
IMPACT 2021 Kickoff Reception Sponsored by Discover®

Wednesday, September 29th

Daytime Attire: Casual/Business Casual | Evening Attire: Casual


8:30AM – 9:00AM

3:45PM – 5:45PM

Beach Volleyball Sponsored by Epson® and Metropolitan Sales

6:00PM – 8:00PM
Beach Bash Sponsored by Epson® and Metropolitan Sales

Thursday, September 30th

Daytime Attire: Casual/Business Casual | Evening Attire: Business Casual/Casual


8:30AM – 9:00AM

3:45PM – 5:45PM

7:00PM – 10:00PM
Electronic Payments Partner Appreciation Celebration

Friday, October 1st



DeparturesOn your own)

9:00AM – 1:00PM

Marriott is committed to providing all guests with a safe environment, in alignment with expert COVID-19 cleaning protocols. For information about Marriott’s Commitment to Clean, please visit

Thank You to our Generous Sponsors

We build industry-standard payment solutions for POS providers to meet the needs of merchants in any market. In partnership with Electronic Payments, our security-centric solutions route through dozens of pre-certified devices from leading OEMs–all via a universal integration, empowering merchants to create a unified payments experience across brick and mortar, online, mobile, and unattended applications.

Discover® Global Network, the global payments brand of Discover Financial Services, processes millions of cardholder transactions each day. With industry expertise, innovative technology and a closed-loop infrastructure, Discover Global Network provides effective, customized solutions that evolve as needs change. Discover Global Network has alliances with 20+ payment networks around the world, and is led by three Discover businesses: Discover Network, with millions of retail and cash access locations; PULSE®, one of the leading ATM/debit networks in the U.S.; and Diners Club International®, a global payments network with acceptance in 200 countries and territories.

A leader in POS system devices for over three decades, Epson has superior point of sale receipt printers, kitchen printers, fiscal printers, and mobile offerings. In partnering with Electronic Payments, we offer you an unbeatable, best-of-breed solution.

FEC, founded in 1995, is a worldwide leader in POS systems generating solid and consistent growth. With dynamic POS expertise in hardware design and manufacturing, FEC provides a full range of POS products, including all-in-one touch terminals, box PCs, monitors, mobile POS, as well as related peripherals. In addition, FEC provides KIOSK related products and services.

Metropolitan Sales is a value-added distributor offering cutting edge POS, barcoding, AIDC, and wireless mobility hardware at competitive pricing. With over 30 years of hands on experience, we offer exceptional technical support with prompt and responsive service. Dedicated to working for our resellers, we help put together custom system integrations with deployment and logistical support
to back you up.



We’re raffling off some amazing prizes this year, including Microsoft Surface Go tablets, Exatouch kitchen printers and POS bundles, gift cards, and more! Stick close to see if we call your number because you have to be present in the General Sessions to win.

Kick Back and Celebrate With Us

Electronic Payments Beach Bash

Wednesday, September 29 | 6:00PM – 8:00PM


Sponsored by Epson® and Metropolitan Sales

Following the first day of General Sessions, the Electronic Payments’ team and guests will kick up the sand and enjoy some fun in the sun! This is an excellent opportunity for networking and a festive time for all. Generously sponsored by Epson and Metropolitan Sales, the Beach Bash features unique cocktails, delicious food, games, and music, providing the perfect setting to connect and create fun memories.

Get there early if you’d like to play beach volleyball starting at 4:00 PM! A big thank you again to Epson and Metropolitan Sales for sponsoring the game.

Electronic Payments Partner Appreciation Celebration

Thursday, September 30 | 7:00PM – 10:00PM


What better way to celebrate our continued partnership and success than with an event honoring each of you? Our conference will close with an incredible Partner Appreciation Celebration! Enjoy exceptional company, an engaging atmosphere, open bar, fine cuisine, music, dancing, and more!

This event is the culmination of a remarkable week at IMPACT 2021 and one that provides an amazing opportunity to honor our mutual achievements. We can’t wait to celebrate with you!

Electronic Payments by the Numbers






agent partners across the country



merchant partnerships



Inc. 5000 Honoree



national offices



in-house Technical Support team

26th Largest

U.S. Merchant Acquirer

$14+ Billion

processed annually

250+ Million

annual transactions



of leading the payments industry and supporting small businesses with innovative technology

10% Off Spa Services!

All IMPACT 2021 attendees and their guests will receive 10% off regular priced spa services at The Spa at Fort Lauderdale Marriott Harbor Beach Resort & Spa. Schedule your appointment by calling the spa directly at (954) 765-3032, or stopping in. The Spa is located to the right of the hotel lobby and is open Monday – Sunday, 9:00 AM – 6:00 PM. Simply reference the Electronic Payments Group Discount when booking your appointment.